Why our prices are cheaper compared to similar retailer?
The products that we sell are duty free & genuine, just like those that you see at the airport. We have limited options because we only sell products from reliable suppliers.
Are my details secure?
Yes. At Tipple we take your privacy seriously. We store any information you gave us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. Tipple does not store your personal credit card information. All transactions are done through PayPal payment gateway.
What forms of payment do you accept on Tipple?
We accept credit card payments via Stripe and PayPal. Stripe is the most convenient and secure payment gateway, you may key in your credit card details during checkout and choose to retain the details for future use. PayPal is also very convenient and secure, they now accepts direct checkout without users registering for an account at PayPal. If you have a PayPal account, you will complete the checkout process in no time.
Steps for paying with Credit Card
- Shop for the goods from the store
- Checkout
- Create an account with us or you may also use our "Guest Checkout" option to checkout without an account.
- Fill in shipping and billing information
- Choose either "Stripe" or "PayPal" at the "Payment" page
- Agree with our Terms and Conditions
- Continue to place order
You may also choose "Bank Deposit / Transfer" as alternate payment option during checkout.
Steps for paying with Bank Deposit
- Shop for the goods from the store
- Checkout
- Create an account with us or you may also use our "Guest Checkout" option to checkout without an account.
- Fill in shipping and billing information
- Choose "Bank Deposit / Transfer" at the "Payment" page
- Agree with our Terms and Conditions
- Place Order
- Deposit the money to our banking account
Please email us at "admin@tipple.com.my" after payment has been made and provide us with proof of payment. e.g. A photo of the bank slip or a screen capture of online payment receipt. We will process the order as soon as possible after the confirmation has been made.
Do you deliver overseas?
At this point in time we do not deliver to Overseas.
Is every item in the store eligible for free delivery?
Yes, all items are eligible for free delivery.
How long will it take to deliver my purchase?
Please see our Shipping Policy on our Shipping page.
Can I change or cancel my order?
There will be no cancellation or amendment to be made once the order is confirmed.
Can I exchange or return an item that was purchased online?
Goods sold are not returnable/refundable. However:
Damaged Goods - In the unlikely event that an item damaged in delivery we will be more than happy to offer an immediate replacement. The delivery man will note any breakages at the point of delivery. Please email us immediately to inform us of any such occurence.
Faulty Goods - If an item is found to be faulty we will be happy to offer a replacement or credit against your next order. Notification must be given to us within 2 working days of delivery. Please keep the offending item(s) and return to the person when making replacement.
Incorrect Goods Delivered - On very rare occasion when this occurs we offer replacement of the incorrect goods, on return of the bottle(s) in question.
How do I contact customer service?
You can email to admin@tipple.com.my
How do I use a coupon code?
To redeem a promotion or coupon code, enter the code in the appropriate field in the Shopping Cart page before Checkout, or at the Order Confirmation page during checkout. Be sure to enter the code with the exact spelling and capitalization as shown. You must click "GO" in order for the discount to be applied. The discounted amount will be displayed. If the code is invalid, expired or you have not placed the correct products in the cart, a discount will not be applied.
How do I select items to purchase?
As you browse through Tipple, click on the "add to cart" button.
How do I know what is in my shopping cart?
When browsing through Tipple, simply click on the "Cart" icon on top right side of webpage to see which items you have in your shopping cart.
How do I remove an item from my shopping cart?
Click the little "x" on the right of the item you wish to remove in the cart to remove it.